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Apr 30, 2024
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2012-2014 Graduate Catalog [ARCHIVED CATALOG]
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MG 6260 - Quality Improvement Processes for Management
(3)
Performance measurements and quality improvement have become integral to management. “Report cards” are widely available as tools for evaluating the care and service offered by companies and by individual employees. It is paramount that managers understand the meaning and importance of performance measures, as well as how to implement quality improvement programs to enhance service and outcomes. This topic area will help learners to define meaningful quality parameters; describe quality from the perspectives of customers, purchasers, regulators and other stakeholders; and apply basic tools and techniques of quality improvement.
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